Support and Training

EAC prides itself on the level of service and support that it provides.

To assist you in the use of Red Square and associated products and services a variety of support resources are available to ensure that you gain the maximum benefit from the services we provide.

If you are interested in Real Estate related training and CPD related courses click here for more information.

Dedicated Account Manager
We have several Account Managers located throughout NSW that are responsible for the Members and customers in their respective areas. All Account Managers have been fully trained in all aspects of our services with many having previous real estate experience.  Your Account Manager can assist with enquires that you may have in relation to our serivces.

Where many organisations have been cutting back on number of people on the ground in the past few years, we believe that real estate is still about people and have heavily invested in putting more people out in the field over the past few years.  If you are not aware of who your Account Manager is call 1300 137 161 and find out today.

Red Square Support Hotline - 1300 137 161
The Red Square Support hotline provides access to our fully trained support staff. It is important that the support team have an understanding of what you are trying to achieve with our products and to this end we have built a team that consists of not only technical people but also a number of licenced real estate agents.

The Red Square Hotline is available from 8.45 am - 6.00 pm EST Monday to Friday.

Support Direct Assistance
For those times when a higher level of support or interaction is required we have GoToMeeting. With GoToMeeting our support consultant can simply send you an email with a link which you click and from there they will be able to see you screen and provide the necessary assitance.

GoToMeeting is also used to perform product demonstrations, webinars and remote product training where necessary.

 

Webinar Training
EAC Provides regular Red Square webinar training sessions on all aspects of getting the most out of your Red Square Property Information and Listing Management Tool.

Registration is simple and you will have a choice of attending as many or as little 20 minute topical sessions as you require. Click here to be taken to our Red Square Webinar Registration page.